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Customer Negotiation Techniques

May 10 @ 10:00 am - 5:00 pm

Facilitator: Prof Bhuwandeep & Prof Ritika Sharma

Introduction

A negotiation is not about one party winning and the other party losing, making it a total zero-sum. Instead, two or more parties come to the table for a conversation. They discuss their interests and create an exchange to create mutual benefits for each other

Definition

A successful negotiation requires the two parties to come together and hammer out an agreement that is acceptable to both. An effective negotiation involves problem analysis, preparation, active listening, emotional control, verbal communication, collaboration and teamwork, problem solving decision making ability and other components.

Learning Outcomes

  • To be able to understand the importance of correct negotiation techniques in sales
  • To change the negotiation perspective from win –lose to win- win technique
  • To learn and understand some important negotiation techniques through case studies and role play
  • To be able to train the sales team in field on how to deal with tough customers /sales partners
  • To be able to anticipate real world scenarios in negotiations and react appropriately

Details

Date:
May 10
Time:
10:00 am - 5:00 pm
Event Tags:

Organizer

KIIT School of Management
Phone:
7608008740
Website:
www.ksom.ac.in

Venue

KIIT School of Management
Campus 7 KIIT
Bhubaneswar, 751024
+ Google Map
Website:
www.ksom.ac.in